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Modem n’est pas online depuis 27/03 vers 2:00 — Uccle
Bonjour, J'ai réinitialisé le modem, l'ai éteint puis rallumé. Je peux me connecter via Ethernet au modem mais il n'y a pas d'Internet. Je reçois IP. L'indicateur Online n'est pas allumé. Et je ne peux pas accéder à la page d'adminis
Problème
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Ma connexion Internet
Solution acceptée
Hello @gkalayci, In order to analyze the situation, can you enter your customer number in your profile please? I await your reply :)
Ixelles İnternet connection
Hey, Any idea on why the internet connection is shit in Ixelles?
Problème
Hello, The new offers have arrived today. You need to refresh your page in order to access the good offers and promotions.
Inscription
Have other people been blocked from subscribing to VOO and their 50% offer? I tried yesterday and today (still advertised) but the website link to make the command is broken! Strange there is no message from VOO to communicate a problem with its website.
Problème
Hello @craci87, I just changed the IP address of your modem. You just have to reboot it completely to get everything in order :)
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hello @XLechev, Indeed, a general breakdown impacts the commune of Ixelles. Everything should be back in order by 2:30 pm. I'm sorry for the inconvenience.
No internet in Ixelles - again
Hello, again, we have no internet in Ixelles- last time it was cut on Friday for several hours. What is going on and when will it be back?
Problème
Hello, I want to request a public IP for my connection. I need this in order to set-up a VPN. Thanks!
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
TOMORROW is always the same answer since the problem started eight days ago. I have been calling VOO daily for eight days and the automatic reponse was always TOMORROW (countdown included). In my opinion it is a very smart response because I never t
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Hello @Adriaan, Has it been in order since?If not, can you complete your profile with your customer number?
No Internet After Initial Installation
Good day, I have been on the help line for more than an hour with still no assistance. After my initial VOO setup installation the technician guaranteed active internet in 3 hours. It is well past 24 hours and we are still without internet. What is the next steps as here is absolutely now active
Problème
Hello @Nita In order to help you, can you please add your customer number in your profile? Is it mobile or wifi network coverage ?
Installation
The coverage throughout the home is bad, I just received installation today. What can be done to resolve?
Problème
Hi @brieyla :) As explained above, in order to get help in your situation, please contact 04/266.41.14 on weekdays between 8:30 am and 6 pm. I remain available.
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello @maneeshvb , I confirm that the number 32455115598 has been successfully canceled, everything is in order ! If you have any other questions, feel free to ask, we are available !
To disconnect my voo phone
As I left belgium, i would like to disconnect my phone 0455 11 55 98.. I don't know what to do... I called the number and never picked up.
Question
Solution acceptée
Jouer online sans contrainte
Bonjour, Est-il possible qu'un expert VOO fasse le nécessaire (j'ai lu des informations concernant une adresse IP publique et l'ouverture de ports...) afin que je ne rencontre aucune contrainte pour jouer en ligne sur ma console PS4 ? En effet, actuellement, je ne parviens pas à me connecter à cert
Question
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Ma connexion Internet
Hi @MarcelFS, Everything seems to be in order on our side... Did you find a solution to your problem? I await your feedback :)
400 mbps non atteint
400 mbps non atteint Bonjour, Je suis passé récemment de 125 mbps à 400 mbps mais je n’atteint pas les 400 mbps sur le speedtest, je suis plutôt en dessous de 100 mbps. Mon modem est le netgear cg3700B, je l’ai redémarrer plusieurs fois mais rien ne cha
Question
The next step for voomobile will probably be to migrate to the Orange core network in order to benefit from all the currently missing features like 5G, VOWIFI, VOLTE, visual voicemail, etc…
When will VOO offer 5G?
Hi , i'm a week new member of VOO , love the network but often have high ping. I hope this issue can be resolved? Also when will VOO costumers be able to use 5G ? I was roaming in Holland , befor i was mobile vikings , i had 5G in holland and with voo i do not.
Question
Hi. Thank you for answering. I have an email confirmation that the order is in progress. I want cancel my number completely, because I'm going back to the poland. can you help me ?
why my contract has not been canceled??
I twice sent the form to cancel the contract and I did not get an answer. why?
Question
Hi, Indeed, things have changed rapidly through the last days. Installations have been reduced to a strict minimum, in order to preserve our staff and our customers. Sorry about the inconvenience.
Installation modem internet
Bonjour,Suite à l'actualité, j'avais rendez vous demain entre 8 et 13h pour installer internet chez moi, est-ce que le technicien viendra toujours ou pas que je sache si je serais sans wifi pendant le confinement ou pas 😔
Problème
Hello Daphne, I've just received confirmation that your cancellation is in order and dated 19/08/2022. You will receive a letter with the information you need to return the equipment. I am still available.
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
Question
Hi there - Would it be possible to be assigned a public IP in order to make use of some home automation tools? Currently WAN address is in the range 10.xxx where as my public IP is 149.xxxThanks in advance for the help!
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hi @theo2007, Yes, that's probably the problem here. The discount is always the discount who was in place at the order date. If @Nita wanted a new discount or new conditions, the best would have been to cancell the first order and make another o
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WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème